Returns

Return & Refund Policy

✨ Treating your nearest and dearest to A&M this year? We’re extending our returns period for orders placed from 29th October - 23rd December 2024, so they can return their jewels until 31st January 2025. Gifting has never been so stress free ✨. For a

Can I Return Earrings?

💓We do accept returns on unworn, unopened earrings for that extra piece of mind!. To qualify for a return, earrings must be:. 💍Be unworn and not tried on. 💍Returned within 28 days of purchase. 💍Show no signs of wear or damage. 💍In their original

My Item Is Faulty, How Do I Return It?

We're very sorry to hear you have experienced an issue with your item!. You can submit a Return Request directly through our online Returns Portal under our one-year warranty policy for manufacturing defects. You do not need to contact our Customer C

I've Changed My Mind, Can I Return My Item?

Thinking of Returning Something? Let’s Make It Easy 💫. We want you to love every piece you receive, however, if something’s not quite right, we are here to support. You have 28 days from the date of purchase to return your item for an exchange, refu

I Don't Have A Printer, How Can I Return My Online Order?

If you do not have a printer don't worry - all of our return options are printerless!. When you request a return via our returns portal you will have the option to choose from Royal Mail Drop home collection or a printerless QR Code. Once your return

How To Return A Gift?

Returning a Gift? We've Got You 💝. You can return a gift through our Returns Portal - super easy and straightforward. To get started, you’ll just need:. The original purchaser’s email address. The order number. To ensure your item is eligible for re

Can I Return My Order To Any Store?

Yes! You can return your online order to any of our standalone boutiques within 28 days. Please note that items bought online or at our standalone boutiques cannot be returned to our concession stores (Selfridges London, Selfridges Manchester Traffor

How To Exchange/Return An Item?

Eligible products can be returned within 28 days from the date of purchase. To start the returns or exchange process please head to our Returns Portal. Please note - if your item was bought in the US or EU you will need to head to the EU Returns Port

Can I Return An In-Store Concession Purchase From Selfridges, Harrods, or Fenwicks Online?

For returns of in-store concession purchases 👇. 💫 If you have purchased from one of our A&M concessions in-store:💍Selfridges London. 💍Selfridges Manchester Trafford Centre. 💍Selfridges Manchester Exchange Square. 💍Harrods. 💍Fenwicks Necastle.

Instant Exchanges

💫 We offer instant exchanges, so you do not need to wait for an item to be approved by our returns team before an exchange goes out. 💛 Please opt for an instant exchange in our portal. You will need to enter your card details to pre-authorise the

What Is Your Returns And Exchanges Policy?

We’re Here to Make Things Right 💫. We’re so sorry to hear something wasn’t quite right with your order. We’re all about quality, care, and making you feel amazing in your jewellery, so if your item isn’t perfect due to a genuine fault or issue you c

Can I Return My Festive Items?

Let's talk Christmas...🎄. Our Advent Calendars, Bauble Ornaments and Cosmic Crackers are returnable until 1st December. No returns will be accepted after the 1st of December. To be eligible for a return, your item must be:. 🎄Unworn – earrings must