Return & Refund PolicyUpdated 18 days ago
Let’s Chat Returns, Exchanges & Warranties 💌
Whether you’re looking for a refund, exchange, or just a little sparkle swap, we’re here to help.
🛍️ How to Process Your Return or Exchange
All returns & exchanges go through our Returns Portal - https://www.astridandmiyu.com/pages/returns
In the EU? Use our EU Returns Portal - https://eu.astridandmiyu.com/pages/returns?country=EU
In the US? Head to our US Returns Portal - https://us.astridandmiyu.com/pages/returns?country=US
✨ Want to swap your item quickly? We now offer instant exchanges!
What We Can’t Accept for Return 💔
We’re unable to offer returns on the following:
💍 Advent Calendars
💍 Engraved products
💍 Personalized jewellery - including Story Chain and Welded items
💍 Individual items from sets - these must be returned as a full set
💍 Piercing jewellery
💍 Gift bags/wrapping
💍 After Care Solution
💎 Return Eligibility
To be eligible for a return, your item must be:
✅ Unworn – earrings must not be tried on
✅ Free from any damage or signs of wear
✅ In its original condition and packaging
✨ Earrings Policy
We now accept returns on unworn earrings. To qualify, earrings must:
💖 Be unworn / not tried on
💖 Show no signs of wear or damage
💖 Be in original packaging & condition
💖 Be returned within 28 days of purchase
⏳ When to Expect Your Refund or Exchange
Once we’ve received your return, we’ll process your refund or exchange within 14 working days. (It may take a little longer during busier periods - we appreciate your patience!)
Refunds will always be sent back to the original payment method
Please note: Gift Cards are non-refundable
📦 A Little Reminder…
Please pop your dispatch note in with your return. Can’t find it? No problem - just include a note inside your parcel with your order number.
WARRANTIES & POLICIES
💛Welded Chains:
Welded bracelets & anklets come with a 1 year warranty, in which the first month covers loss. Welded rings are not covered for loss. If you have any issues with your welded jewellery, please reach out to your nearest store or our Customer Care team, we will be happy to help - Click here for further details.*
💎Piercing Jewellery:
Piercing jewellery used for in-store piercings has a 12-week warranty for loss. If you lose your jewellery within the first 12 weeks, please do reach out to the customer care team or your nearest store and our team will be happy to help.*
💛Solid Gold Jewellery:
Our solid gold collection (piercing jewellery included) comes with a 1 year warranty. Please note, this does not include product loss. If your jewellery becomes faulty within this time please reach out to [email protected] with your proof of purchase.*
💍All other jewellery:
Our sterling silver, brass based items and titanium piercing jewellery come with a 1 year warranty. Please note, this does not include product loss. If your jewellery becomes faulty within this time please reach out to [email protected] with your proof of purchase.*
*Using a third party to fix or correct a piece of jewellery in warranty, voids the warranty. This applies even if you told us about the fault before using a third party. This means we would no longer be liable to replace/repair this item.