Please do not hesitate to contact us about any problems or assistance you may need when ordering with us. We are dedicated to making your experience with us the best it can be!

Astrid and Miyu GB

Our free standard delivery should be with you in 2 - 4 working days. 

If you opted for our next day delivery service and you ordered before 1pm you will receive this next working day.

We understand the distress when jewellery falls out, especially from a new piercing. If this occurs within 12 weeks of your piercing, we are pleased to offer a free re-piercing service. However, due to sterilisation protocols, we are unable to reuse

<p>We understand the distress when jewellery falls out, especially from a new piercing. If this occurs within 12 weeks of your piercing, we are pleased to offer a free re-piercing service. However, due to sterilisation protocols, we are unable to reuse the original jewellery for the re-piercing. Our expert piercers will assess and either refit the existing jewellery if possible or carry out a re-piercing at a later date, all at no additional cost to you. This complimentary service is exclusively in-store and requires an appointment. Please contact us with your preferred date, time, and store location so we can arrange your booking.</p><p>Unfortunately, we are only able to offer a free replacement if the jewellery falls out within 12 weeks of the initial piercing, as this would be a sign of a faulty thread.&#xA0;</p>

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Do you offer free re-piercing if my jewellery falls out?

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