Please do not hesitate to contact us about any problems or assistance you may need when ordering with us. We are dedicated to making your experience with us the best it can be!

Astrid and Miyu GB

What materials are used to create Astrid and Miyu jewellery?

How do I find my ring size?

How do I keep up to date with new collections launching?

What is your warranty policy on all products?

Gift Cards/ E- Gift Cards

Lost or stolen Jewellery

Jewellery care  for plated items

Tarnished Jewellery

Necklace Sizing

Tattoo

Re-sizing your welded bracelet

Can I bring my own jewelry for a piercing appointment?

Age restrictions and ID required for a piercing appointment

Do you offer free re-piercing if my jewellery falls out?

Piercing

What is the warranty on my welded jewellery and can I have it repaired?

Can I wear my welded bracelet when swimming or visiting saunas?

Welding

Product

Can I cancel my order?

Can I update my address?

Can I edit my order after it has been placed?

I am having problems placing my order, what should I do?

How do I use a promotional code?

How do I use a gift voucher or discount code?

What payment methods do you accept?

How long does it take for the payment to be taken for my order?

What packaging do you use?

Blue Light Discount

A payment was made but I have not be emailed an email confirmation/ received my order.

Orders

What information do I need to provide to order a pre-order?

What are my payment options for a pre-order via Purple Dot?

What happens to my money when I make a pre-order?

How will I know if the delivery date changes my pre-order?

How do I update the delivery address on my pre-order?

Can I make changes or cancel my pre-order?

Pre-order shipping dates?

Pre-orders

My order hasn't arrived yet, what should I do?

Do you ship to my country?

How long does delivery take?

Something is missing from my order or I have received the wrong item

How is my order packed?

How do i track my parcel?

What courrier will be parcel be shipped with?

Customs and Duties

Do you ship to a PO Box address?

UK Delivery

EU Delivery

North America Delivery

International Delivery

My order is being sent back you

Delivery

Return & Refund Policy

Can I return earrings?

My item is faulty, how do I return it?

I've changed my mind, can I return my item?

I dont have a printer, how can I return my online order?

How to return a gift?

Can I return my order to any store?

Returns

Delivery and Returns

I have placed a review, where are my loyalty points?

Can I use my loyalty points in store?

Loyalty

What forms of payment do you accept?

Paypal

Alipay

Klarna

Payment & Ordering

Can I shop without creating an account?

Can I shop and save with A&M?

Marketing preferences

Account

Where is my local Astrid and Miyu store?

Can I reschedule my appointment?

Can I cancel my appointment?

Stores

What is Klarna and how does it work?

If I have paid with Klarna, can I still return my item?

How safe is paying with Klarna?

What is your returns and exchanges policy?

Instant Exchanges

🎄We’re extending our returns period for orders placed from 29th October - 23rd December, so they can return their jewels until 31st January. Gifting has never been so stress free!🎄. We are committed to ensuring your satisfaction with any product yo

&#x1F384;We&#x2019;re&#xA0;extending our returns period for orders placed from 29th October - 23rd December, so they can&#xA0;return their jewels until 31st January.&#xA0;Gifting has never been so stress free!&#x1F384;We are committed to ensuring your satisfaction with any product you have ordered from us. If you are not satisfied with a product due to a defect or a genuine issue, we are pleased to offer you the option for a refund, credit note, or exchange once the item is returned. We value the quality and craftsmanship of our products, and this situation is not indicative of the standard we strive to maintain.In the event that you choose to return an item, please be aware that once the warehouse has received your item, it can take up to 14 working days to process refunds or exchanges. We apologize for this inconvenience but assure you that we will process your request as swiftly as possible.You have the convenience of returning the item in-store for a refund, credit note, or exchange. However, please note that items bought online or at our standalone boutiques can only be returned at the boutiques, not at our concession stores. Concession stores only accept returns for items purchased from that specific concession store. You can find your nearest standalone boutique via this link: <a href="Url">Find Your Nearest Store</a>To initiate the return process, we kindly ask you fill in the returns portal online. Upon approval, you will be sent the shipping information. The portal can be accessed here: <a href="Url">Returns Portal</a>. When filling the portal, you will need your order number and if it was a gift, the original email used for the purchase.For your convenience, you have three options to return your order:<ol><li>Royal Mail Drop Off at your local post office with printerless QR Code received via email</li><li>Royal Mail Drop Off at your local post office using a printed label</li><li>Royal Mail Collection - register your return to receive a return label with a tracking number. You may print the label or have it printed for you upon collection. Collection can be booked here: <a href="Url">Royal Mail Collection</a></li></ol>We are now offering instant exchanges! Please read more about how this works&#xA0;<a href="https://help.astridandmiyu.com/en-GB/instant-exchanges-945924">here</a>We are truly sorry for any disappointment caused by this product issue, but we are here to support you in resolving it as seamlessly as possible.

We are now offering instant exchanges, so you do not need to wait for an item to be approved by our returns team before an exchange goes out💫. Please opt for an instant exchange in our portal. You will need to enter your card details to pre-authoris

We are now offering instant exchanges, so you do not need to wait for an item to be approved by our returns team before an exchange goes out&#x1F4AB; &#xA0;Please opt for an instant exchange in our portal. You will need to enter your card details to pre-authorise the payment for the exchange item, but no funds will be taken then.&#xA0;You will then have 21 days to put your return in the post. We will send a reminder after 7 days and 14 days if your item is not yet returned. Once it has entered the postal network, the pre-authorisation will be removed from the card.If you need any help with this, please email us at customercare@astridandmiyu.comTo start the exchange process please&#xA0;use our returns portal:<a href="https://www.astridandmiyu.com/pages/returns" style=" text-decoration: underline;" target="_blank">Returns Portal</a>

All articles

Categories