We are now offering instant exchanges, so you do not need to wait for an item to be approved by our returns team before an exchange goes out💫. Please opt for an instant exchange in our portal. You will need to enter your card details to pre-authoris

We are now offering instant exchanges, so you do not need to wait for an item to be approved by our returns team before an exchange goes out&#x1F4AB; &#xA0;Please opt for an instant exchange in our portal. You will need to enter your card details to pre-authorise the payment for the exchange item, but no funds will be taken then.&#xA0;You will then have 21 days to put your return in the post. We will send a reminder after 7 days and 14 days if your item is not yet returned. Once it has entered the postal network, the pre-authorisation will be removed from the card.If you need any help with this, please email us at customercare@astridandmiyu.comTo start the exchange process please&#xA0;use our returns portal:<a href="https://www.astridandmiyu.com/pages/returns" style=" text-decoration: underline;" target="_blank">Returns Portal</a>

Instant Exchanges

We are committed to ensuring your satisfaction with any product you have ordered from us. If you are not satisfied with a product due to a defect or a genuine issue, we are pleased to offer you the option for a refund, credit note, or exchange once t

We are committed to ensuring your satisfaction with any product you have ordered from us. If you are not satisfied with a product due to a defect or a genuine issue, we are pleased to offer you the option for a refund, credit note, or exchange once the item is returned. We value the quality and craftsmanship of our products, and this situation is not indicative of the standard we strive to maintain.In the event that you choose to return an item, please be aware that once the warehouse has received your item, it can take up to 14 working days to process refunds or exchanges. We apologize for this inconvenience but assure you that we will process your request as swiftly as possible.You have the convenience of returning the item in-store for a refund, credit note, or exchange. However, please note that items bought online or at our standalone boutiques can only be returned at the boutiques, not at our concession stores. Concession stores only accept returns for items purchased from that specific concession store. You can find your nearest standalone boutique via this link: <a href="Url">Find Your Nearest Store</a>To initiate the return process, we kindly ask you fill in the returns portal online. Upon approval, you will be sent the shipping information. The portal can be accessed here: <a href="Url">Returns Portal</a>. When filling the portal, you will need your order number and if it was a gift, the original email used for the purchase.For your convenience, you have three options to return your order:<ol><li>Royal Mail Drop Off at your local post office with printerless QR Code received via email</li><li>Royal Mail Drop Off at your local post office using a printed label</li><li>Royal Mail Collection - register your return to receive a return label with a tracking number. You may print the label or have it printed for you upon collection. Collection can be booked here: <a href="Url">Royal Mail Collection</a></li></ol>We are now offering instant exchanges! Please read more about how this works&#xA0;<a href="https://help.astridandmiyu.com/en-GB/instant-exchanges-945924">here</a>We are truly sorry for any disappointment caused by this product issue, but we are here to support you in resolving it as seamlessly as possible.

What is your returns and exchanges policy?

Delivery

Returns

Please do not hesitate to contact us about any problems or assistance you may need when ordering with us. We are dedicated to making your experience with us the best it can be!

Astrid and Miyu GB