My Item Is Faulty, How Do I Return It?Updated 10 days ago

We are so sorry to hear that your item is faulty, please see from the warranties below if you faulty item is eligible for return. If so, please use our Online Returns Portal for an exchange, store credit or refund 💕

Please note - in order for a refund, exchange or credit note to be processed, faulty items are required to be returned to us. 

WARRANTIES & POLICIES

💛Welded Chains:

Welded bracelets & anklets come with a 1 year warranty, in which the first month covers loss. Welded rings are not covered for loss. If you have any issues with your welded jewellery, please reach out to your nearest store or our Customer Care team, we will be happy to help - Click here for further details.*

💎Piercing Jewellery:

Piercing jewellery used for in-store piercings has a 12-week warranty for loss. If you lose your jewellery within the first 12 weeks, please do reach out to the customer care team or your nearest store and our team will be happy to help.*

💛Solid Gold Jewellery:

Our solid gold collection (piercing jewellery included) comes with a 1 year warranty. Please note, this does not include product loss.*

💍All other jewellery:

Our sterling silver, brass based items and titanium piercing jewellery come with a 1 year warranty. Please note, this does not include product loss.*

*Using a third party to fix or correct a piece of jewellery in warranty, voids the warranty. This applies even if you told us about the fault before using a third party. This means we would no longer be liable to replace/repair this item.