My Item Is Faulty, How Do I Return It?Updated a day ago

We're very sorry to hear you have experienced an issue with your item!

You can submit a Return Request directly through our online Returns Portal under our one-year warranty policy for manufacturing defects. 

You do not need to contact our Customer Care team via email or WhatsApp to begin this process.

When submitting your request, please include a clear photo of the issue along with a brief description so our team can review your case efficiently.

Once your request has been submitted, our Customer Care team will assess whether the issue falls within the scope of our warranty policy. 

You can expect an update on the approval status within 24-48 hours.

For all other returns, you can continue to use our Returns Portal as usual within our 28 day returns window.

Please note - in order to receive a refund, exchange or store credit, all faulty items are required to be returned to us. 

WARRANTIES & POLICIES

💛 Welded Chains

Welded bracelets & anklets come with a 1 year warranty, in which the first month covers loss. Welded rings are not covered for loss.*

💎Piercing Jewellery

Piercing jewellery used for in-store piercings has a 12-week warranty for loss.*

💛Solid Gold Jewellery

Our solid gold collection (piercing jewellery included) comes with a 1 year warranty. Please note, this does not include product loss.*

💍All other jewellery

Our sterling silver, brass based items and titanium piercing jewellery come with a 1 year warranty. Please note, this does not include product loss.*

*Using a third party to fix or correct a piece of jewellery in warranty, voids the warranty. This applies even if you told us about the fault before using a third party. This means we would no longer be liable to replace/repair this item.