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Returns

Return & Refund Policy

✨ Treating your nearest and dearest to A&M this year? We’re extending our returns period for orders placed from 29th October - 23rd December 2024, so they can return their jewels until 31st January 2025. Gifting has never been so stress free ✨. For a

Can I return earrings?

We will now be accepting returns on unworn, unopened earrings, purchased on or after the 1st of November 2024. Earrings must be:. 💍Be unworn

My item is faulty, how do I return it?

We are so sorry to hear that your item is faulty, please use our Online Returns Portal or get in touch with us at [email protected] who can chat further and help to get this resolved for you. Please note - in order for a refund, exchange

I've changed my mind, can I return my item?

You can return products within 28 days from the date of purchase, for an exchange, refund or a credit note. If you are unhappy with your order and wish to return or exchange your item, please follow the below steps so our team can process your reques

I dont have a printer, how can I return my online order?

If you haven't got a printer dont worry - lots of us dont!. When you process your return via our returns portal you can select a QR code, take this QR code to the post office, they will scan this and can then process your package or you can book a co

How to return a gift?

🎄We’re extending our returns period for orders placed from 29th October - 23rd December, so they can return their jewels until 31st January. Gifting has never been so stress free!🎄. You are able to process a gift return through our returns portal.

Can I return my order to any store?

Yes! You can return your online order to any of our standalone boutiques. Our in-store teams will be able to process a refund, credit note or exchange for you. Please note that items bought online or at our standalone boutiques cannot be returned to