I've changed my mind, can I return my item?Updated 24 days ago
You can refund or exchange any of our products within 28 days from the date of purchase.
If you are unhappy with your order and wish to return or exchange your item, please follow the below steps so our team can process your request.
To start the returns or exchange process please use our returns portal:
To ensure your item is eligible for return it must:
✅Be unworn
✅No signs of wear or damage
✅In its original condition and packaging
We don't accept returns for the following items:
💍Earrings & Huggies (We do accept returns on Ear Cuffs)
💍Advent Calendars
💍Engraved Products
💍Individual Products in Sets - The products must be returned as a set to be elegible for a refund
Once the warehouse have received and approved the return or exchange please note it can take 14 working days to process your request and you will be notified when your exchange or refund is processed.
You can also pop into your local boutique to return or exchange your item 👉 Our Stores (If you purchased an item in one of our concession stores, you will need to go back to that store directly to process a return or exchange.)
You can read more about our returns and exchange policy here 👉 Delivery and returns info
Please include the dispatch note received from the original delivery. If it is not possible to include this, please include a note within the parcel detailing your order number above, thank you.