Instant ExchangesUpdated a month ago

We offer instant exchanges, so you do not need to wait for return to be received and completed before your exchange is sent out 💌

You can opt for an instant exchange within the Returns Portal 

You will need to enter your card details to pre-authorise the payment for the exchange item, but no funds will be taken then.

You will have 21 days to return your item via post.

We will send a reminder after 7 days and 14 days if your item is not yet returned.

Once it has entered the postal network, the pre-authorisation will be removed from your payment card.

If you need any help with this, please email our Customer Connection Team at [email protected]

Please note: Instant exchange requests can only be made on new and unworn items, this does not apply to faulty return requests

❓Want to find out more about your items warranty policy? Please see this article 👉 Warranty Policy

❓Need to know how to return your item? Please see this article 👉 How To Return