It is not possible to cancel an order after it has been placed💛. The parcel can simply be refused upon delivery and the courier will return the parcel to us.* Once the tracking information has updated to show the order is being returned to sender, y
Unfortunately we are not able to amend your address once your order has been placed. This is because our warehouse team work very hard to process orders as soon as they are placed! 🐝. If your order is being shipped with Royal Mail, once your order h
✨ Order Changes & Cancellations. Once your order has been placed, we’re unable to make any changes to it. Unfortunately, orders cannot be cancelled once placed, however, if you have any questions, our Customer Care team is here to help! 💌. Simply re
We are sorry to hear that you are experiencing a problem placing an order. Have you tried clearing your cache, using a different device, or browser? We find that this usually fixes the problem!💞. If you are still having trouble please contact our Cu
If you have a promotional code to use on our site (lucky you!), just enter the code in the box labelled 'Gift card or discount code' at the checkout, click 'Apply' and if your basket meets the conditions of the offer, your code will apply ✨. Please n
How to Use Your Loyalty Codes & Gift Vouchers. Want to treat yourself (or someone else)? Here's how to apply your loyalty codes or gift vouchers/cards at checkout:. Go to the checkout page. In the 'gift card or discount code' box, enter your code. Yo
We accept purchases either via PayPal, debit or credit card payments, Apple Pay, Klarna or Alipay- all fast and secure online payment gateways, which accept all major debit and credit cards. For more details on payment methods click here. None of our
🌟 All payments will be taken on completion of your order 🌟. Please allow 3-5 days for the payment to show in your bank account - This can depend on your payment provider.
🌍 Packaging Update: A More Sustainable Future. We’re always striving to reduce our environmental footprint, and we’ve made an exciting change! ✨. The ‘reduced packaging’ option is now removed, as we’ve switched to smaller boxes that cut down on exce
If you have a payment from us in your bank, but you have not received the order and/or an email confirmation, then your order is likely a pre-order. To check, please search for an email from 'Purple Dot' in your email's inbox, this should help you fi
We are sorry to hear that you have an item missing from your order!. Please contact the customer care team with your order number and a picture of everything you have received (including the packaging) and they will be able to raise an investigation