Can I Update My Address?Updated 9 days ago

Unfortunately we are not able to amend your address once your order has been placed.

This is because our warehouse team work very hard to process orders as soon as they are placed! 🐝

If your order is being shipped with Royal Mail, once your order has been despatched, you are able to select the 'update delivery options' button, to proceed with changing your delivery address or requesting to collect from a Post Office.

If you no longer want your order - the parcel can simply be refused upon delivery and the courier will return the parcel to us. Once the tracking information has updated to show the order is being returned to sender, please reach out to our Customer Care team know and we will put through your refund - [email protected]. 

Please note this does not apply to Story Chains or Engraved items.

If you are unable to refuse the package please do not open the box, you are welcome to return the order through our returns portal, within 28 days, provided it is an eligible item.

Please see our full returns & refunds policy for more information