Please do not hesitate to contact us about any problems or assistance you may need when ordering with us. We are dedicated to making your experience with us the best it can be!

Astrid and Miyu GB

<p><strong>We are not able to amend your address once your order has been placed.</strong></p><p><strong><span data-offset-key="5ueh3-0-1" id="isPasted"><span data-text="true">If your order is being shipped with Royal Mail, you are able to select the &apos;update delivery options&apos; button, to proceed with changing your delivery address or requesting to collect from a Post Office.</span></span><br></strong></p><div data-block="true" data-editor="c49p4" data-offset-key="ne7q-0-0" id="isPasted"><div data-offset-key="ne7q-0-0"><span data-offset-key="ne7q-0-0"><span data-text="true">If you no longer want your order - The parcel can simply be refused upon delivery and the courier will return the parcel to us. Once the tracking information has updated to show the order is being returned to sender, you are able to let our Customer Care team know and we will put through your refund -&#xA0;</span></span><span data-offset-key="ne7q-0-0"><span data-text="true"><a href="https://help.astridandmiyu.com/en-GB/contact">customercare@astridandmiyu.com</a></span></span></div></div><div data-block="true" data-editor="c49p4" data-offset-key="a8phg-0-0"><div data-offset-key="a8phg-0-0"><span data-offset-key="a8phg-0-0"><br data-text="true"></span></div></div><div data-block="true" data-editor="c49p4" data-offset-key="5ueh3-0-0"><div data-offset-key="5ueh3-0-0"><span data-offset-key="5ueh3-0-0"><span data-text="true">If you are unable to refuse the package&#xA0;</span></span><span data-offset-key="5ueh3-0-1"><span data-text="true">please do not open the box, you are welcome to return the order through our</span></span><span data-offset-key="5ueh3-0-1"><span data-text="true"><a href="https://www.astridandmiyu.com/pages/returns?srsltid=AfmBOophfG1HiY7zs3vAr8phwWd1oCWonWwDAaYPBqpNw6CGr4TTd-RD">returns portal</a></span></span><span data-offset-key="5ueh3-0-1"><span data-text="true">, within 28 days.&#xA0;</span></span><br><br><span data-offset-key="5ueh3-0-1"><span data-text="true">If the order contains earrings, <u>please do not open the parcel</u>. Please then email customer care</span></span><span data-offset-key="5ueh3-0-2"><span data-text="true">&#xA0;so we can take you through the returns portal to authorise your return, thank you!</span></span><br><br><a href="https://help.astridandmiyu.com/en-GB/refund-policy-604958">Please see our full returns &amp; refunds policy for more information&#xA0;</a></div></div>

We are not able to amend your address once your order has been placed. If your order is being shipped with Royal Mail, you are able to select the 'update delivery options' button, to proceed with changing your delivery address or requesting to collec

Can I update my address?

Orders

What materials are used to create Astrid and Miyu jewellery?

How do I find my ring size?

How do I keep up to date with new collections launching?

What is your warranty policy on all products?

Gift Cards/ E- Gift Cards

Lost or stolen Jewellery

Jewellery care  for plated items

Tarnished Jewellery

Necklace Sizing

Tattoo

Re-sizing your welded bracelet

Can I bring my own jewelry for a piercing appointment?

Age restrictions and ID required for a piercing appointment

Do you offer free re-piercing if my jewellery falls out?

Piercing

What is the warranty on my welded jewellery and can I have it repaired?

Can I wear my welded bracelet when swimming or visiting saunas?

Welding

Product

Can I cancel my order?

Can I edit my order after it has been placed?

I am having problems placing my order, what should I do?

How do I use a promotional code?

How do I use a gift voucher or discount code?

What payment methods do you accept?

How long does it take for the payment to be taken for my order?

What packaging do you use?

Blue Light Discount

A payment was made but I have not be emailed an email confirmation/ received my order.

What information do I need to provide to order a pre-order?

What are my payment options for a pre-order via Purple Dot?

What happens to my money when I make a pre-order?

How will I know if the delivery date changes my pre-order?

How do I update the delivery address on my pre-order?

Can I make changes or cancel my pre-order?

Pre-order shipping dates?

Pre-orders

My order hasn't arrived yet, what should I do?

Do you ship to my country?

How long does delivery take?

Something is missing from my order or I have received the wrong item

How is my order packed?

How do i track my parcel?

What courrier will be parcel be shipped with?

Customs and Duties

Do you ship to a PO Box address?

UK Delivery

EU Delivery

North America Delivery

International Delivery

My order is being sent back you

Delivery

Return & Refund Policy

Can I return earrings?

My item is faulty, how do I return it?

I've changed my mind, can I return my item?

I dont have a printer, how can I return my online order?

How to return a gift?

Can I return my order to any store?

Returns

Delivery and Returns

I have placed a review, where are my loyalty points?

Can I use my loyalty points in store?

Loyalty

What forms of payment do you accept?

Paypal

Alipay

Klarna

Payment & Ordering

Can I shop without creating an account?

Can I shop and save with A&M?

Marketing preferences

Account

Where is my local Astrid and Miyu store?

Can I reschedule my appointment?

Can I cancel my appointment?

Stores

What is Klarna and how does it work?

If I have paid with Klarna, can I still return my item?

How safe is paying with Klarna?

What is your returns and exchanges policy?

Instant Exchanges

Can I update my address?Updated 3 months ago