Sorry to hear your order has not arrived yet. Once we have dispatched your items, you will receive a shipping confirmation email along with tracking details, so that you can follow your parcel’s journey. You can reach out to our customer service team

Sorry to hear your order has not arrived yet. Once we have dispatched your items, you will receive a shipping confirmation email along with tracking details, so that you can follow your parcel&#x2019;s journey.&#xA0; You can reach out to our customer service team at&#xA0;<a href="mailto:customercare@astridandmiyu.com" style="text-decoration:none;">customercare@astridandmiyu.com</a>&#xA0;if you need further assistance. You must notify us by email if you are experiencing a significant delay or have not received your parcel, within 14 working days of the last tracking update.

My order hasn't arrived yet, what should I do?

We ship internationally however If you're based in the EU please visit eu.astridandmiyu.com/. If you're based in the US or Canada please visit us.astridandmiyu.com. If your shipping country is not available to select at checkout, we apologise, this i

We ship internationally however If you&apos;re based in the EU please visit eu.astridandmiyu.com/. If you&apos;re based in the US or Canada please visit us.astridandmiyu.com.If your shipping country is not available to select at checkout, we apologise, this is due to certain regulations and&#xA0;are always looking into alternatives to be able to deliver to your country

Do you ship to my country?

We aim to dispatch all standard delivery orders within 48 business hours, if there is a delay, we will let you know. Orders placed before 1 pm with next-day delivery will be dispatched on the same day, ready for delivery on the next working day. Plea

We aim to dispatch all standard delivery orders within 48 business hours, if there is a delay, we will let you know.&#xA0;Orders placed before 1 pm with next-day delivery will be dispatched on the same day, ready for delivery on the next working day. Please note that this only applies to working days unless Saturday Delivery is opted for. Any orders placed with next-day delivery on a Saturday or Sunday will be dispatched on the next working day.You can reach out to our customer team if you are looking for more information about your order - <a href="mailto:customercare@astridandmiyu.com">customercare@astridandmiyu.com</a>&#xA0; - please provide them with your order number.&#xA0;*This time frame does not apply for bespoke story chain orders, which take 4 or 2 weeks to be made and shipped. Any story chain orders placed after the 22nd November for standard delivery, or the 29th November for express delivery, will be delivered after Christmas.Christmas delivery cut offs**&#x1F385;&#xA0;UK Standard - 18th December UK NDD - 23rd December (12pm GMT) (also engraved items cut off) International - 11th December (also engraved items cut off)&#xA0;**Orders placed after these times will not be delivered before Christmas day.<div> </div>

How long does delivery take?

We are sorry to hear that you have an item missing from your order, please contact the customer team who can help with this - customercare@astridandmiyu.com.

We are sorry to hear that you have an item missing from your order, please contact the customer team who can help with this - <a href="mailto:customercare@astridandmiyu.com" id="isPasted">customercare@astridandmiyu.com</a>

Something is missing from my order or I have received the wrong item

We’ve updated our jewellery boxes in three sizes, and we’ve released brand new jewellery boxes for our 14k & 9k gold pieces. Your jewellery will arrive in a reusable suedette pouch, and our 14k & 9k gold pieces will also come with a polishing cloth t

We&#x2019;ve updated our jewellery boxes in three sizes, and we&#x2019;ve released brand new jewellery boxes for our 14k &amp; 9k gold pieces. Your jewellery will arrive in a reusable suedette pouch, and our 14k &amp; 9k gold pieces will also come with a polishing cloth to keep your jewels shining.

How is my order packed?

All our deliveries can be tracked, so you will be sent a tracking link in your shipping confirmation or you can log in to your customer account. Otherwise, please message us on our Live Chat or email us at customercare@astridandmiyu.com and we can pr

All our deliveries can be tracked, so you will be sent a tracking link in your shipping confirmation or you can log in to your customer account.Otherwise, please message us on our Live Chat or email us at <a href="mailto:customercare@astridandmiyu.com">customercare@astridandmiyu.com</a> and we can provide the necessary information for you.&#xA0;

How do i track my parcel?

We have the option for you to choose between UK Royal Mail Tracked or DPD tracked. Both couriers also provide a next-day delivery option.* Unfortunately. with these services, you are unable to request for your parcel to be left in a safe place. All i

We have the option for you to choose between UK Royal Mail Tracked or DPD tracked. Both couriers also provide a next-day delivery option.* Unfortunately. with these services, you are unable to request for your parcel to be left in a safe place.All international orders are now shipped via different international couriers, ensuring a more reliable and faster delivery service. We do also offer faster services for Europe and USA from our <a href="https://eu.astridandmiyu.com/" rel=" noopener noreferrer" style=" text-decoration: underline;" target="_blank" title="https://eu.astridandmiyu.com/">EU</a> and <a href="https://us.astridandmiyu.com/" rel=" noopener noreferrer" style=" text-decoration: underline;" target="_blank" title="https://us.astridandmiyu.com/">US</a> Astrid and Miyu online stores. *For an order to qualify for next-day delivery, it has to be placed before 1pm on Monday-Friday. Any orders placed with next-day delivery after 1pm on a Friday, or on Saturday and Sunday, will be dispatched with next-day delivery on the next working day. &#xA0;DPD has guaranteed Saturday delivery.&#xA0;

What courrier will be parcel be shipped with?

All international orders include duties and taxes, so there will be no additional charges upon delivery.

All international orders include duties and taxes,&#xA0;so there will be no additional charges upon delivery.&#xA0;

Customs and Duties

Please note that we are currently unable to deliver to PO Box numbers. This is to ensure the safe delivery of your Astrid & Miyu order.

Please note that we are currently unable to deliver to PO Box numbers. This is to ensure the safe delivery of your Astrid &amp; Miyu order.

Do you ship to a PO Box address?

Standard delivery. Free / 2-4 working days. Next Day Delivery*. Order by 1pm for next day delivery. *Orders placed after 1pm on Friday will be shipped on the next working day unless Saturday delivery is opted for. Christmas delivery cut offs**🎅. UK

<div data-accordion-drawer-el="panel" id="isPasted">Standard deliveryFree / 2-4 working daysNext Day Delivery*Order by 1pm for next day delivery*Orders placed after 1pm on Friday will be shipped on the next working day unless Saturday delivery is opted for.Christmas delivery cut offs**&#x1F385;&#xA0;UK Standard - 18th December UK NDD - 23rd December (12pm GMT) (also engraved items cut off) International - 11th December (also engraved items cut off)&#xA0;*This time frame does not apply for bespoke story chain orders, which take 4 or 2 weeks to be made and shipped. Any story chain orders placed after the 22nd November for standard delivery, or the 29th November for express delivery, will be delivered after Christmas.<div>**Orders placed after these times will not be delivered before Christmas day.</div></div>

UK Delivery

Christmas delivery cut offs**🎅. EU Standard - 15th December (also engraved items cut off)EU Express - 18th December (8pm GMT). **Orders placed after these times will not be delivered before Christmas day. Standard delivery. Free / 3-5 working days.

Christmas delivery cut offs**&#x1F385;&#xA0;EU Standard - 15th December (also engraved items cut off) EU Express - 18th December (8pm GMT)&#xA0;**Orders placed after these times will not be delivered before Christmas day.<div> </div><h3 id> </h3><h3 id="isPasted"><button data-accordion-drawer-el="toggle" data-accordion-id="accordion-340a051c-d509-464a-86a7-67d223fc19d1" type="button">IRELAND</button></h3><div><div>Standard delivery</div></div>Free / 3-5 working daysExpress Delivery*&#x20AC;10 / Free on orders over &#x20AC;120 Order by 2pm CEST / 2-3 working days*Orders placed after 2pm CEST on Friday will be shipped on the next working day <h3 id="france"><button data-accordion-drawer-el="toggle" data-accordion-id="accordion-c9b495d7-ac2a-4e3a-abbe-931e665fb54d" type="button">FRANCE</button></h3><div data-accordion-drawer-el="panel">Standard deliveryFree / 3-5 working daysExpress Delivery*&#x20AC;10 / Free on orders over &#x20AC;120 Order by 2pm CEST / 2-3 working days*Orders placed after 2pm CEST on Friday will be shipped on the next working day <h3 id="germany"><button data-accordion-drawer-el="toggle" data-accordion-id="accordion-e1e5476c-3a6f-43a2-be79-3d86e09d30af" type="button">GERMANY</button></h3><div data-accordion-drawer-el="panel">Standard deliveryFree / 3-5 working daysExpress Delivery*&#x20AC;10 / Free on orders over &#x20AC;120 Order by 2pm CEST / 2-3 working days*Orders placed after 2pm CEST on Friday will be shipped on the next working day <h3 id="rest-of-europe"><button data-accordion-drawer-el="toggle" data-accordion-id="accordion-c5c82d5b-d8ff-4653-8f61-82f27c1a679b" type="button">REST OF EUROPE</button></h3><div data-accordion-drawer-el="panel">Standard deliveryFree / 3-5 working daysExpress Delivery*&#x20AC;10 / Free on orders over &#x20AC;120 Order by 2pm CEST / 2-3 working days*Orders placed after 2pm CEST on Friday will be shipped on the next working day</div></div></div>

EU Delivery

Christmas delivery cut offs**🎅. US Standard - 11th December (also engraved items cut off)US Express - 18th December (8pm GMT). **Orders placed after these times will not be delivered before Christmas day. Standard Delivery. Free / 8-10 working days.

Christmas delivery cut offs**&#x1F385;&#xA0;US Standard - 11th December (also engraved items cut off) US Express - 18th December (8pm GMT)&#xA0;**Orders placed after these times will not be delivered before Christmas day.<h3 id="isPasted"><button data-accordion-drawer-el="toggle" data-accordion-id="accordion-a6964a70-ab15-4c3b-82c2-c61729a4fe85" type="button">USA</button></h3><div data-accordion-drawer-el="panel">Standard DeliveryFree / 8-10 working daysExpress Delivery$15 / Free on orders over $175 2-4 working days <section><h3 id="canada"><button data-accordion-drawer-el="toggle" data-accordion-id="accordion-6e3e2e56-ad18-491f-97dc-773c62c58348" type="button">CANADA</button></h3><div data-accordion-drawer-el="panel">Standard DeliveryFree / 8-10 working daysExpress Delivery$15 / Free on orders over $175 2-4 working days</div></section></div>

North America Delivery

Standard delivery - Duties & Taxes included. £15 / Free on orders over £120. 7-10 working days. Please write the full address in English at the checkout.

Standard delivery - Duties &amp; Taxes included&#xA3;15 / Free on orders over &#xA3;1207-10 working daysPlease write the full address in English at the checkout.

International Delivery

If your order is being returned back to our warehouse, please reach out to our customer service at customercare@astridandmiyu.com with your shipping address, and we will be happy to send you a replacement ASAP!. If you would prefer a refund on this o

If your order is being returned back to our warehouse, please reach out to our customer service at <a href="mailto:customercare@astridandmiyu.com,">customercare@astridandmiyu.com</a>&#xA0;with your shipping address,&#xA0;and we will be happy to send you a replacement ASAP! If you would prefer a refund on this order, please still reach out to us so our team can process this for you.

My order is being sent back you

Please do not hesitate to contact us about any problems or assistance you may need when ordering with us. We are dedicated to making your experience with us the best it can be!