Delivery

Returns

Please do not hesitate to contact us about any problems or assistance you may need when ordering with us. We are dedicated to making your experience with us the best it can be!

Astrid and Miyu GB

Delivery and Returns

What materials are used to create Astrid and Miyu jewellery?

How to find out my ring size?

How do I keep up to date with new collections launching?

What is your warranty policy on all products?

Gift Cards/ E-Gift Cards

Lost or stolen jewellery

Jewellery care for plated items

Jewellery care for tarnished items

Necklace sizing

I have a nickel allergy, is your jewellery safe?

Product

Can I update my address once my order has been placed?

Can I edit my order after it has been placed?

I am having problems placing my order, what should I do?

How do I use a promotional code?

How do I use a gift voucher or discount code?

What payment methods do you accept?

How long does it take for the payment to be taken for my order?

What packaging do you use?

Orders

What information do I need to provide when I make a pre-order

What are my payment options for a pre-order via Purple Dot?

What happens to my money when I make a pre-order

How will I know if the delivery date changes on my pre-order

How do I update the delviery address on my pre-order

Can I make changes or cancel my pre-order?

Pre-order shipping dates

Pre-Orders

I have placed a review, where are my loyalty points?

Can I use my loyalty points in store?

Loyalty

What forms of payments do you accept?

PayPal

Alipay

Klarna

Payment & ordering

Can I shop without creating an account?

Can I shop and save with A&M?

Marketing Preferences

Account

Where is my local Astrid and Miyu?

Can I reschedule my appointment?

Can I cancel my appointment?

Stores

What is Klarna and how does it work?

If I have paid with Klarna, can I still return my item?

How safe is paying with Klarna?