Astrid and Miyu GB logo
Astrid and Miyu GB logo

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Delivery

My order hasn't arrived yet, what should I do?

Sorry to hear your order has not arrived yet. Once we have dispatched your items, you will receive a shipping confirmation email along with tracking details, so that you can follow your parcel’s journey. You can reach out to our customer service team

Do you ship to my country?

We ship internationally however If you're based in the EU please visit eu.astridandmiyu.com/. If you're based in the US or Canada please visit us.astridandmiyu.com. If your shipping country is not available to select at checkout, we apologise, this i

How long does delivery take?

We aim to dispatch all regular orders within 48 business hours, if there is a delay, we will let you know. You can reach out to our customer team if you are looking for more information about your order - [email protected]  - please prov

Something is missing from my order or I have received the wrong item

We are sorry to hear that you have an item missing from your order, please contact the customer team who can help with this - [email protected].

How is my order packed?

We’ve updated our jewellery boxes in three sizes, and we’ve released brand new jewellery boxes for our 14k & 9k gold pieces. Your jewellery will arrive in a reusable suedette pouch, and our 14k & 9k gold pieces will also come with a polishing cloth t

How to track my parcel?

All our deliveries to the US are shipped by OCS/USPS, If you would like to track your order please email us at [email protected] and we can provide the necessary information for you.

What courrier will be parcel be shipped with?

Orders to USA and Canada will be shipped via OCS/Fedex. A shipment confirmation email will be sent to you after the order has been shipped. *Please note, OCS/Fedex require a signature and therefore cannot deliver to PO Boxes.

Customs and Duties

All international orders include duties and taxes, so there will be no additional charges upon delivery.

Do you ship to a PO Box address?

Please note that we are currently unable to deliver to PO Box numbers. This is to ensure the safe delivery of your Astrid & Miyu order.

UK Delivery

Standard delivery. Free / 3-5 working days. Next Day Delivery*. £4.95 / Free on orders over £75Order by 1pm for next day delivery. *Orders placed after 1pm on Friday will be shipped on the next working day.

EU Delivery

Standard delivery. Free / 3-5 working days. Express Delivery*. €10 / Free on orders over €120Order by 2pm CEST / 2-3 working days. *Orders placed after 2pm CEST on Friday will be shipped on the next working day. Standard delivery. Free / 3-5 working

North America Delivery

Standard Delivery. Free / 8-10 working days. Express Delivery. $15 / Free on orders over $1752-4 working days. Standard Delivery. Free / 8-10 working days. Express Delivery. $15 / Free on orders over $1752-4 working days.

International Delivery

Standard delivery - Duties & Taxes included. £15 / Free on orders over £120. 7-10 working days. Please write the full address in English at the checkout.