Please do not hesitate to contact us about any problems or assistance you may need when ordering with us. We are dedicated to making your experience with us the best it can be!

Astrid and Miyu GB

We aim to dispatch all standard delivery orders within 48 business hours, if there is a delay, we will let you know.&#xA0;Orders placed before 1 pm with next-day delivery will be dispatched on the same day, ready for delivery on the next working day. Please note that this only applies to working days unless Saturday Delivery is opted for. Any orders placed with next-day delivery on a Saturday or Sunday will be dispatched on the next working day.You can reach out to our customer team if you are looking for more information about your order - <a href="mailto:customercare@astridandmiyu.com">customercare@astridandmiyu.com</a>&#xA0; - please provide them with your order number.&#xA0;*This time frame does not apply for bespoke story chain orders, which take 4 or 2 weeks to be made and shipped. Any story chain orders placed after the 22nd November for standard delivery, or the 29th November for express delivery, will be delivered after Christmas.Christmas delivery cut offs**&#x1F385;&#xA0;UK Standard - 18th December UK NDD - 23rd December (12pm GMT) (also engraved items cut off) International - 11th December (also engraved items cut off)&#xA0;**Orders placed after these times will not be delivered before Christmas day.<div> </div>

We aim to dispatch all standard delivery orders within 48 business hours, if there is a delay, we will let you know. Orders placed before 1 pm with next-day delivery will be dispatched on the same day, ready for delivery on the next working day. Plea

How long does delivery take?

Delivery and Returns

Delivery

What materials are used to create Astrid and Miyu jewellery?

How do I find my ring size?

How do I keep up to date with new collections launching?

What is your warranty policy on all products?

Gift Cards/ E- Gift Cards

Lost or stolen Jewellery

Jewellery care  for plated items

Tarnished Jewellery

Necklace Sizing

Tattoo

Re-sizing your welded bracelet

Huggies Clasp

Can I bring my own jewelry for a piercing appointment?

Age restrictions and ID required for a piercing appointment

Do you offer free re-piercing if my jewellery falls out?

Piercing

What is the warranty on my welded jewellery and can I have it repaired?

Can I wear my welded bracelet when swimming or visiting saunas?

Welding

Product

Can I cancel my order?

Can I update my address?

Can I edit my order after it has been placed?

I am having problems placing my order, what should I do?

How do I use a promotional code?

How do I use a gift voucher or discount code?

What payment methods do you accept?

How long does it take for the payment to be taken for my order?

What packaging do you use?

Blue Light Discount

A payment was made but I have not be emailed an email confirmation/ received my order.

Orders

What information do I need to provide to order a pre-order?

What are my payment options for a pre-order via Purple Dot?

What happens to my money when I make a pre-order?

How will I know if the delivery date changes my pre-order?

How do I update the delivery address on my pre-order?

Can I make changes or cancel my pre-order?

Pre-order shipping dates?

Pre-orders

Instant Exchanges

What is your returns and exchanges policy?

My order hasn't arrived yet, what should I do?

Do you ship to my country?

Something is missing from my order or I have received the wrong item

How is my order packed?

How do i track my parcel?

What courrier will be parcel be shipped with?

Customs and Duties

Do you ship to a PO Box address?

UK Delivery

EU Delivery

North America Delivery

International Delivery

My order is being sent back you

Return & Refund Policy

Can I return earrings?

My item is faulty, how do I return it?

I've changed my mind, can I return my item?

I dont have a printer, how can I return my online order?

How to return a gift?

Can I return my order to any store?

Returns

I have placed a review, where are my loyalty points?

Can I use my loyalty points in store?

Loyalty

What forms of payment do you accept?

Paypal

Alipay

Klarna

Payment & Ordering

Can I shop without creating an account?

Can I shop and save with A&M?

Marketing preferences

Account

Where is my local Astrid and Miyu store?

Can I reschedule my appointment?

Can I cancel my appointment?

Stores

What is Klarna and how does it work?

If I have paid with Klarna, can I still return my item?

How safe is paying with Klarna?

How long does delivery take?Updated a month ago