Warranty PolicyUpdated 22 days ago
A&M jewellery is crafted to be worn and loved every day. We stand behind the quality of our products and services, which is why we offer warranty coverage across our jewellery collections and in-store services.
This warranty outlines the coverage available for each product category, including what is covered, what is not covered and how to access repair or return services where available 💌
All A&M jewellery is covered by a 1-year warranty.
Please refer to the relevant category below for details of your coverage.
Permanent Welded Jewellery
Permanent welded bracelets & anklets are provided with a 1-year warranty.
Loss of a permanent welded bracelet or anklet is covered for the first 30 days from the purchase date. If loss occurs after this period, we will be unable to offer a refund or replacement as this would not be considered a manufacturing defect and instead would be seen as general wear and tear or caused by an external factor.
Welded rings are covered by a 1-year warranty for re-welding, however, due to their removable nature they are not covered for loss. If you notice something is not quite right, please report any issues with your jewellery as soon as possible as we are unable to support once loss or misplacement occurs.
Charms on permanent bracelets & anklets, and welded rings are covered for loss under the 1-year warranty and can be replaced in store.
You are able to book a repair appointment for your permanent jewellery within our booking system here.
A direct replacement of the chain style or charm is subject to availability at the time of your appointment.
If the piece is unavailable, the jeweller may swap to another similar style and will discuss this further with you during your appointment.
If you would like to be certain of the availability of your chain and charm style before your appointment, we recommend contacting the store directly, our Store Contact Page can be found here.
Reservation of items will be at the Store Manager's discretion.
Repairs outside of warranty for Permanent Welded Jewellery
If your permanent jewellery or welded ring is damaged after the 1-year warranty expires, you are able to utilise our Permanent Jewellery Repairs service.
A rewelding fee of £30 / $40 USD / €35 will apply
Please note that the repair service is subject to the jeweller determining that the chain is in a repairable condition at the time of the appointment.
Replacements for lost chains or charms cannot be made under the repair service.
Piercing Service & Jewellery
Piercing jewellery used for in-store piercings is provided with a 1-year warranty against manufacturing defects and faults.
The piercing is provided with a 12-week warranty for jewellery loss.
If you lose your jewellery within the first 12 weeks, please book a Piercing Aftercare & Curation appointment via our website here. Alternatively, you may call the store directly, here is our Store Contact page for more information.
If you require further assistance with booking an appointment, you can also reach out to our Customer Connection Team at [email protected]
A direct replacement of the jewellery style is subject to availability at the time of your appointment.
If the piece is unavailable, the piercer may swap to another similar style and will discuss this further with you during your appointment.
If you would like to be certain of the availability of your jewellery style before your appointment, we recommend contacting the store directly, our Store Contact Page can be found here.
Reservation of items will be at the Store Manager's discretion.
Story Chain
Story Chains are provided with a 1-year warranty
Faults in regards to construction defects will be repaired free of charge under the 1-year warranty.
We also provide a Repair Service for damaged Story Chains and Story Chains that have an expired warranty.
The jewellery will need to be inspected by the Jewellers once received at our workshop to determine if the piece is in repairable condition.
They will then be able to provide a small repair fee quote if the repair is possible.
If you require assistance with your Story Chains repair under warranty or via the Repair Service, please reach out to the Customer Connection Team at [email protected]
Milestone Rings
Milestone Rings are provided with a 1-year manufacturing defect warranty policy.
Please reach out to our Customer Connection Team for assistance with your Milestone Ring warranty at [email protected]
Standard Jewellery
Solid Gold | Sterling Silver | Brass base | Titanium | Plated
Our standard jewellery ranges are covered by a 1-year warranty against manufacturing defects and faults.
You may request a refund, exchange, or gift card credit through our Returns Portal
What is not covered
General wear and tear, including:
- Plating wear, unless significant issue occurs within 3 months of purchase - please see our Jewellery Care Bible for advice on how best to care for your plated jewellery
- Misshapen rings, ear cuffs and bracelet cuffs
- Scratched or dented pieces
- If an item breaks due to accidental damage or an external force
General Terms
Loss
Unfortunately, the 1-year warranty does not cover the loss, misplacement or theft of jewellery.
Loss may be covered if the specified warranty for your item states so (ie 12 week Piercing Services appointment)
If an item is lost due to a suspected fault that was not reported to us before the loss occurred, we are unable to provide a replacement under warranty.
We recommend that you contact your home, contents or travel insurance company to make a claim with them directly.
If you require a proof of purchase, you are able to reach out to us at [email protected]
Please note: Our Piercing Studs are created with a threaded screw back. These will need to be tightened periodically as they do not have a locking mechanism. If the front or back post of your piercing is lost, this would not be considered a manufacturing defect and would not be covered under our warranty policy. This would be the same for our Butterfly (as these are adjustable and can be tightened by pinching the two loops together) and Barbell Backs.
External Repairs, Alterations & Personalisation
Any repair, alteration, or personalisation carried out by a third party will void the Astrid & Miyu Warranty Policy offered.
We would not be able to accept a return or process a repair for a piece that has undergone a repair, alteration or personlisation process outside of Astrid & Miyu.
Repair Service
We can only offer our Repair Service on Permanent Welded Jewellery and Story Chains purchased from Astrid & Miyu
We cannot provide a repair for other Astrid & Miyu Jewellery ranges.
We cannot provide a repair for pieces that have not been purchased from Astrid & Miyu.
❓Need to know how to return your item? Please see this article 👉 How To Return
❓Having trouble with your earring clasp? You may find this article helpful 👉 Earring Clasp Help
💌Of course, if you require further support, we would be very happy to help! Please send your query over to our Customer Connection Team at [email protected]