Refund PolicyUpdated a day ago

For all refunds and exchanges, please use our returns portal.

If you are processing an exchange/return from the EU please use this online returns portal.

To ensure your item is eligible for return it must:

✅Be unworn

✅No signs of wear or damage

✅In its original condition and packaging

We don't accept returns for the following items:

💍Earrings & Huggies (We do accept returns on Ear Cuffs)

💍Advent Calendars

💍Engraved Products

💍Story Chains 

💍Individual Products in Sets - The products must be returned as a set to be eligible for a refund

Refunds and exchanges are usually processed within 10-14 working days of receiving the items, although during busy periods this may vary.

Refunds will always be processed to the original payment method.

Please note, Gift Cards are non-refundable.

WARRANTIES & POLICIES

Welded bracelets & anklets come with a 1 year warranty, in which the first month covers loss. If you have any issues with your welded jewellery, please reach out to your nearest store or our Customer Care team, we will be happy to help - Click here for further details.

Now, every piercing includes a free Downsizing Consultation, booked as a follow-up appointment with your piercer. This is complimentary if it’s booked during your original appointment, or £20 if you book at a later date.

If you have any trouble with your piercing jewellery within the first 12 weeks of your piercing, please do reach out to customer care team or your nearest store and our teams will be happy to help.

Our solid gold collection (piercing jewellery included) comes with a 1 year warranty. Please note, this does not include product loss. If your jewellery becomes faulty within this time please reach out to [email protected] with your proof of purchase.

Our sterling silver, brass based items and titanium piercing jewellery come with a 1 year warranty. Please note, this does not include product loss. If your jewellery becomes faulty within this time please reach out to [email protected] with your proof of purchase.

Please include the dispatch note received from the original delivery. If it is not possible to include this, please include a note within the parcel detailing your order number above, thank you.