We are really sorry to hear that you have had an issue with your welded jewellery. If you are within the 1-year warranty period, we can definitely get this fixed for you free of charge!. The warranty covers loss for 1 month from the date of purchase,

<div data-block="true" data-editor="e701g" data-offset-key="ep601-0-0" id="isPasted">We are really sorry to hear that you have had an issue with your welded jewellery.If you are within the 1-year warranty period, we can definitely get this fixed for you free of charge!&#xA0;The warranty covers loss for 1 month from the date of purchase, in which your bracelet or anklet can be replaced. Welded bracelets and anklets lost after the month cannot be replaced under the warranty.Please reach out to our customer team - <a data-fr-linked="true" href="mailto:customercare@astridandmiyu.com">customercare@astridandmiyu.com</a> to confirm a date, time and preferred store and we can get this booked in for you.&#xA0;Warranty appointments are available any time between Monday - Thursday at our concessions and boutiques.Please note if you purchased the item from our concession store (Selfridges, Harrods and Fenwick), we are not able to book you an appointment in standalone boutique and we will need to book your appointment back in at the original concession store. Welded rings are not covered for loss&#xA0;as these pieces are a removable item. Please register any issues with this piece at the earliest convenience to our customer care team, who can assist you with getting booked in to have your welded ring chain repaired or assessed by one of our jewellers. If your welded bracelet, anklet or ring has broken outside of the 1-year warranty, this can be processed through our repairs service.This service offers to re-weld or shorten your jewellery, for &#xA3;20.Please note that the repair service is subject to whether the jeweller on the day determines the chain to be in a repairable/adjustable condition.</div>

What is the warranty on my welded jewellery and can I have it repaired?

If you are frequently in contact with harsh chemicals, for example chlorine, the weld may weaken over time. Please make sure to check your bracelet, if you are concerned please book an appointment and our jewellers can check the weld for you.

If you are frequently in contact with harsh chemicals, for example chlorine, the weld may weaken over time. Please make sure to check your bracelet, if you are concerned please book an appointment and our jewellers can check the weld for you.&#xA0;

Can I wear my welded bracelet when swimming or visiting saunas?

Please do not hesitate to contact us about any problems or assistance you may need when ordering with us. We are dedicated to making your experience with us the best it can be!

Astrid and Miyu GB

Welding

Product

What materials are used to create Astrid and Miyu jewellery?

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What is your warranty policy on all products?

Gift Cards/ E- Gift Cards

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Tarnished Jewellery

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Re-sizing your welded bracelet

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Instant Exchanges