I've Changed My Mind, Can I Return My Item?Updated 8 days ago

Thinking of Returning Something? Let’s Make It Easy 💫

We want you to love every piece you receive, however, if something’s not quite right, we are here to support.

You have 28 days from the date of purchase to return your item for an exchange, refund, or credit note 💌

Here’s how to get started:

• Head to our Returns Portal - https://www.astridandmiyu.com/pages/returns

• Follow the simple steps (it should only take a minute!)

• Sit back while we work on your request 💁‍♀️

✨ We’re now offering instant exchanges too - you can find out more about how that works here! (insert instant exchanges help link)

What We Can’t Accept for Return 💔

We’re unable to offer returns on the following:

• 💍 Advent Calendars

• 💍 Engraved products

• 💍 Personalized jewellery - including Story Chain and Welded items

• 💍 Individual items from sets - these must be returned as a full set

• 💍 Piercing jewellery

• 💍 Gift bags/wrapping

• 💍 After Care Solution

Return Eligibility Checklist ✅

To be eligible, your item must be:

• ✨ Unworn

• ✨ Free from damage or signs of wear

• ✨ In its original condition and packaging

Earring Returns Policy 👂✨

We’re now accepting returns on unworn, unopened earrings purchased on or after 1st November 2024. To qualify, earrings must be:

• 💖 Unworn / Tried On

• 💖 Returned within 28 days

• 💖 Free from signs of wear or damage

• 💖 In original packaging and condition

Don’t worry – every returned earring is thoroughly sterilised at our warehouse for everyone’s safety.

Once We Receive Your Return...

Once your item reaches our warehouse and has been approved, it can take up to 14 working days to process your refund or exchange. You’ll get an email notification as soon as it's been completed.📬

Prefer to Return In-Store?

You’re more than welcome to return or exchange items at any of our standalone boutiques - just pop in with your item and order details.

🛍️ Find Your Nearest Store - https://www.astridandmiyu.com/pages/astrid-and-miyu-stores

Please note: if you purchased your item at a concession store, you’ll need to return it there directly.

A Few Final Notes 💌

• Returning part of an order that included a gift with purchase? You’ll need to return the gift too if your remaining order no longer meets the minimum spend.

• Please include the dispatch note in your return parcel. Can’t find it? No problem - just include a little note with your order number inside instead.

Got a question or need a hand? Our lovely team is always here to help 💕