What is your warranty policy on all products?Updated a month ago

WARRANTIES & POLICIES

Welded Chains:

Welded bracelets & anklets come with a 1 year warranty, in which the first month covers loss. If you have any issues with your welded jewellery, please reach out to your nearest store or our Customer Care team, we will be happy to help - Click here for further details.*

Piercing Jewellery:

Piercing jewellery used for in-store piercings has a 12-week warranty for loss. If you lose your jewellery within the first 12 weeks, please do reach out to the customer care team or your nearest store and our team will be happy to help.*

 Solid Gold Jewellery:

Our solid gold collection (piercing jewellery included) comes with a 1 year warranty. Please note, this does not include product loss. If your jewellery becomes faulty within this time please reach out to [email protected] with your proof of purchase.*

All other jewellery:

Our sterling silver, brass based items and titanium piercing jewellery come with a 1 year warranty. Please note, this does not include product loss. If your jewellery becomes faulty within this time please reach out to [email protected] with your proof of purchase.*

*Using a third party to fix or correct a piece of jewellery in warranty, voids the warranty. This applies even if you told us about the fault before using a third party. This means we would no longer be liable to replace/repair this item.