The clasp on huggies/ hoop won't closeUpdated 8 hours ago

We're sorry to hear that you are having a bad experience with one of our items.

Our earrings are made of sterling silver, this metal is soft but durable and can be adjusted💫

 If you get your nail on the edge of the post (the part that goes through your ear) and push it up higher, then move the clasp back over it you should hear the click. This should sort your problem out!

 Don’t be scared to move the post of the earring as they are a lot more durable than you think😀

A video is attached to show you how to do this! 

clasp_new-ef8cf461-d9de-49d7-9b71-89ee3a51fb59 (2).mov

If this does not help, please contact our dedicated team at [email protected]