Do You Offer Free Re-piercing If My Jewellery Falls Out?Updated a month ago

We understand the distress when jewellery falls out, especially from a new piercing. If this occurs within 12 weeks of your piercing, we are pleased to offer a free re-piercing service

We are unable to reuse the original jewellery for the re-piercing for hygiene reasons. Our expert piercers will assess and either refit the existing jewellery if possible or carry out a re-piercing at a later date, all at no additional cost to you. This complimentary service is exclusively in-store and requires an appointment. Please contact us with your preferred date, time, and store location so we can arrange your booking💞

Unfortunately, we are not able to offer a free replacement if the jewellery falls out after 12 weeks of the initial piercing. After 12 weeks, the piercing could have fallen out for reasons beyond our control.