Please do not hesitate to contact us about any problems or assistance you may need when ordering with us. We are dedicated to making your experience with us the best it can be!

Astrid and Miyu GB

We are sorry to hear that you have an item missing from your order, please contact the customer team who can help with this - <a href="mailto:customercare@astridandmiyu.com" id="isPasted">customercare@astridandmiyu.com</a>

We are sorry to hear that you have an item missing from your order, please contact the customer team who can help with this - customercare@astridandmiyu.com.

Something is missing from my order or I have received the wrong item

Delivery and Returns

Delivery

What materials are used to create Astrid and Miyu jewellery?

How do I find my ring size?

How do I keep up to date with new collections launching?

What is your warranty policy on all products?

Gift Cards/ E- Gift Cards

Lost or stolen Jewellery

Jewellery care  for plated items

Tarnished Jewellery

Necklace Sizing

Tattoo

Re-sizing your welded bracelet

Huggies Clasp

Story Chain Information, Returns, Alterations and Repairs

I have a nickel allergy, is your jewellery safe?

Can I bring my own jewelry for a piercing appointment?

Age restrictions and ID required for a piercing appointment

Do you offer free re-piercing if my jewellery falls out?

Our piercing downsizing service

Piercing

What is the warranty on my welded jewellery and can I have it repaired?

Can I wear my welded bracelet when swimming or visiting saunas?

Welding

Product

Can I cancel my order?

Can I update my address?

Can I edit my order after it has been placed?

I am having problems placing my order, what should I do?

How do I use a promotional code?

How do I use a gift voucher or discount code?

What payment methods do you accept?

How long does it take for the payment to be taken for my order?

What packaging do you use?

Blue Light Discount

A payment was made but I have not be emailed an email confirmation/ received my order.

Orders

What information do I need to provide to order a pre-order?

What are my payment options for a pre-order via Purple Dot?

What happens to my money when I make a pre-order?

How will I know if the delivery date changes my pre-order?

How do I update the delivery address on my pre-order?

Can I make changes or cancel my pre-order?

Pre-order shipping dates?

Pre-orders

Instant Exchanges

What is your returns and exchanges policy?

My order hasn't arrived yet, what should I do?

Do you ship to my country?

How long does delivery take?

How is my order packed?

How do i track my parcel?

What courier will my parcel be shipped with?

Customs and Duties

Do you ship to a PO Box address?

UK Delivery

EU Delivery

North America Delivery

International Delivery

My order is being sent back you

Return & Refund Policy

Can I return earrings?

My item is faulty, how do I return it?

I've changed my mind, can I return my item?

I dont have a printer, how can I return my online order?

How to return a gift?

Can I return my order to any store?

Returns

I have placed a review, where are my loyalty points?

Can I use my loyalty points in store?

Loyalty

What forms of payment do you accept?

Paypal

Alipay

Klarna

Payment & Ordering

Can I shop without creating an account?

Can I shop and save with A&M?

Marketing preferences

Account

Where is my local Astrid and Miyu store?

Can I reschedule my appointment?

Can I cancel my appointment?

Stores

What is Klarna and how does it work?

If I have paid with Klarna, can I still return my item?

How safe is paying with Klarna?

Can I Return Items From Harrods, Fenwicks or Selfridges Online?

Something is missing from my order or I have received the wrong itemUpdated 10 months ago